Elap Services
  • Dallas, TX, USA
  • Full Time


The Client Relationship Manager is responsible for building strategic client relationships and establishing client loyalty. Constantly looks for ways to build additional value deliver to clients and enhancing the overall client experience. In addition, the CRM identifies ways of increasing revenue opportunities for ELAP while improving the client's profit levels.                                            

Duties and Responsibilities                                            

  • Manages the onboarding process of new third party administrators and new plans (or groups) and provides necessary education of ELAP's services. Through on-going education increases the perceived value of ELAP.
  • Build account plans that reflect knowledge of client business, healthcare plan trends and performance to identify opportunities for the client.
  • Grow revenues where possible through Direct Contract opportunities.
  • Conduct client meetings to report activity, trends, overall service results and recommends actions to improve performance and mitigate risks.
  • Communicates with and Manages other key stakeholders as needed ie, Brokers. Sales Reps,
  • Collaborates with internal colleagues to ensure the highest level of service delivery and to address potential issues.
  • Responsible for Terminating/Exiting new third party administrators and/or Plan relationships and driving the Plan renewal processes

Required Experience and Education

  • Bachelor's degree
  • 3+ years of insurance agency and experience specializing in employee benefit and self-funded medical plans
  • Bi-lingual in Spanish strongly preferred

 Summary of essential job functions

  • Ability to resolve problems independently and demonstrate ability to multi-task
  • Ability to travel as needed up to 30%
  • Computer skills which include proficiency in Microsoft Outlook, Word, Excel and PowerPoint, as well as navigation utilizing the Internet
  • Strong verbal and written communication skills
  • Strong presentations skills
  • Demonstrate a commitment to building new skills and fostering a positive working environment
Elap Services
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